Bot: Hi, How may I help you? To enable this integration: Download the bot connector sample app from OTN site.
Run the service at the customer environment. Once enabled, ODA can act as a virtual operator in the helpdesk and can answer technicians' queries. You can train the Oracle Digital Assistant based on your business requirements and can equip ODA by oad skills to learn, engage, suggest and recommend resolutions for technician's key problems. Navigate to Configuration, Collaboration.
In the Collaborationselect Helpdesks in the left pane. Once enabled, the Oracle Digital Assistant field shows a set of related fields. Select Development, Channels odz open the Channels.
Conversation Between Field Technician and ODA Field Technician can search for a helpdesk Enabled with ODA in field collaboration and can initiate a conversation with that helpdesk, on receiving a new chat message ODA can proactively address the question and keep the technician engaged by initiating interaction based on the skills defined in the ODA. Skills are treated as individual chatbots in ODA and each chatbot is deed to interact with users and fulfill the specific type of task such as rescheduling a job for field tech or sharing service history of the job.
For more details about skills, see Using Oracle Digital Assistant documentation.
For this, you must follow these steps: Request payload from field collaboration Sharing of inventory, activity or resource details as an attachment Request Payload from Field Collaboration This is a sample payload from OFS od ODA skill. While developing skills at ODA side, you can expect a similar request format from field collaboration.
Output System. Text Field collaboration will not process responses from components other than these custom components.
You must use them while developing skills for connecting with field collaboration. Helpcard: Collaboration will not process DA-level help card, hence, you must use custom skills to manage use cases with help cards.
Sending attachment from the skill. You can send attachments by using custom components within the skill. This table displays the properties of the payload: Properties.